With 16-years of professional experience, I have a proven expertise and a passion for Business Operations, Administrative Support, HR and IT. I am independently devoted to finding efficient, innovative, and creatives ways to overcome daily challenges, with a proven ability to help lead a company to make the right decisions in a fast-paced environment. Proven expertise designing, building, implementing, and iterating systems, processes, and workflows for organizational efficiency, building collaborative business relationships with stakeholders, and full-cycle project management.
General Assembly · Remote · 09/2022 - PRESENT
Operations Coordinator, U.S. delivery team.
Provide operational support to both U.S. and Global consumer delivery teams. Responsible for identifying operational inefficiencies and deliver cross-functional solutions.
JR Virtual Services, LLC · Remote · 03/2020 - PRESENT
Business Owner, Virtual Administrative Assistant
Provide administrative and business operations consulting as well as general administrative support, project management, IT management, and visual design services to seasoned and new small business owners.
Omada Health · Remote · 08/2022 - 09/2022
Field Marketing Coordinator, B2B
Provided administrative and department operations support to the B2B Field Marketing Manager. Responsible for placing and managing orders for enrollment B2C Health Fairs and B2B Events.
Purposerosa · Remote · 07 – 08/2021
Project Manager & UX/UI Designer
Lead Project Manager for Purposerosa’s website redesign. Also provided UX/UI Design support to two additional UX/UI Designers throughout the entirety of the project.
BELAY Solutions · Remote · 03/2020 – 06/2021
Virtual Executive Assistant
Provided virtual executive-level administrative and business operations support to Rocky Anderson from ADC Wastewater Engineering. Dedicated to providing a “white-glove” customer service experience and managed several delegated projects.
Ridgeline Innovations, Inc. · Kalispell, MT · 09/2019 – 03/2020
Provided high-level administrative support, office management, project management, and business operations support to the Owner and the broader company. Delivered a high-quality customer service experience.
Macadam Floor and Design · Kirkland & Tukwila, WA · 04/2013 – 03/2019
05/2018 - 03/2019
Remote HR & Operations Coordinator & Executive Assistant
Responsible for the entirety of the HR department while simultaneously providing high-level administrative and business operations support, and responsible for IT management and project management for delegated projects. Provided executive-level assistance to the newly appointed President, General Manager, Office Manager, multiple department managers, and 60+ employees.
06/2015 - 05/2018
Operations Coordinator & Executive/Personal Assistant
Provided executive-level administrative support and personal assistance to the President. Provided high-level administrative support to the General Manager, Office Manager, multiple department managers while simultaneously executing a variety of tasks and projects relating to business operations and IT management. In addition, I was the main point of contact for 40+ employees.
04/2013 - 06/2015
Provided executive-level administrative support and personal assistance to the President. In addition, provided general administrative support to the General Manager and Office Manager, acting as the main point of contact for 20+ employees.
Time Equipment Company · Bellevue, WA · 01/2012 – 04/2013
Provided general administrative support to the President and Office Manager.
General Assembly · Remote · 06 - 09/2021
Bootcamp Certificate, UX/UI Design
12-Week, 480 Hours, 3 individual projects, 1 conceptual client project, and 1 group client project.
Saint Martin's University · Lacey, WA · 08/2006 - 05/2010
Bachelor of Arts Degree, Psychology
Cum Laude, 3.6 GPA
Google Workspace, Microsoft Office 365 - Dropbox, OneDrive, Datto Workplace - Slack, Microsoft Teams - Zoom - Adobe Pro DC, Adobe Illustrator, Figma - Confluence, Notion, Trello, Basecamp, Monday - QuickBooks - Adobe Sign, DocuSign, HelloSign - 1Password, LastPass - Paychex, Gusto - JotForm, WuFoo - SurveyMonkey - Square, Poynt - Wix, Squarespace.
Personal Fun Facts
Dog Mama - Singer - Motorcycles - Outdoor Adventurer - Disneyland Enthusiast - Gamer - DIY Crafts & Projects - Live Music · Hawaiian Sunsets - Antiques.
Jessica is a brilliant woman. Her curiosity, patience, excellent communication, and determination are simply unmatched. She thrives in high-paced environment and can crystallize recommendations, even amidst ambiguity. I truly hope to work with her again in the future.
Field Marketing Manager