JESSICA RITTER

Business Operations

Administrative Support

Human Resources

Jessica Ritter

15 years of combined professional experience in Business Operations, Administrative Support, IT, and HR, supporting multiple managers and Executives from Office Manager to President, primarily for growing businesses. Dedicated to delivering a high-quality candidate and employee experience and a strong advocate for a strong and inclusive people culture. Proven expertise designing, building, implementing, and iterating systems, processes, and workflows for organizational efficiency, building collaborative business relationships with stakeholders, and full-cycle project management.

Experience

General Assembly · Remote (Full-Time) · 09/2022 - PRESENT

Operations Lead, Business Opeartions.

JR Virtual Services, LLC · Remote (Freelance) · 03/2020 - PRESENT

Business Owner, Virtual Administrative Assistant

Provide administrative and business operations consulting as well as general administrative support, project management, IT management, and visual design services to seasoned and new small business owners.

Omada Health · Remote (Contract) · 08/2022 - 09/2022

Field Marketing Coordinator, B2B

Provided administrative and department operations support to the B2B Field Marketing Manager. Responsible for placing and managing orders for enrollment B2C Health Fairs and B2B Events.

Purposerosa · Remote (Contract) · 07 – 08/2021

Project Manager & UX/UI Designer

Lead Project Manager for Purposerosa’s website redesign. Also provided UX/UI Design support to two additional UX/UI Designers throughout the entirety of the project.

BELAY Solutions · Remote (Contract) · 03/2020 – 06/2021

Virtual Executive Assistant

Provided virtual executive-level administrative and business operations support to Rocky Anderson from ADC Wastewater Engineering. Dedicated to providing a “white-glove” customer service experience and managed several delegated projects.

Ridgeline Innovations, Inc. · Kalispell, MT (Full-Time) · 09/2019 – 03/2020

Office Manager

Provided high-level administrative support, office management, project management, and business operations support to the Owner and the broader company. Delivered a high-quality customer service experience.

Macadam Floor and Design · Kirkland & Tukwila, WA (Full-Time) · 04/2013 – 03/2019

05/2018 - 03/2019

Remote HR & Operations Coordinator & Executive Assistant

Responsible for the entirety of the HR department while simultaneously providing high-level administrative and business operations support, and responsible for IT management and project management for delegated projects. Provided executive-level assistance to the newly appointed President, General Manager, Office Manager, multiple department managers, and 60+ employees.

06/2015 - 05/2018

Operations Coordinator & Executive/Personal Assistant

Provided executive-level administrative support and personal assistance to the President. Provided high-level administrative support to the General Manager, Office Manager, multiple department managers while simultaneously executing a variety of tasks and projects relating to business operations and IT management. In addition, I was the main point of contact for 40+ employees.

04/2013 - 06/2015

Executive/Personal Assistant

Provided executive-level administrative support and personal assistance to the President. In addition, provided general administrative support to the General Manager and Office Manager, acting as the main point of contact for 20+ employees.

Time Equipment Company · Bellevue, WA (Part-Time) · 01/2012 – 04/2013

Administrative Assistant

Provided general administrative support to the President and Office Manager.

Education

General Assembly · Remote · 06 - 09/2021

Bootcamp Certificate, UX/UI Design

12-Week, 480 Hours, 3 individual projects, 1 conceptual client project, and 1 group client project.

Saint Martin's University · Lacey, WA · 08/2006 - 05/2010

Bachelor of Arts Degree, Psychology

Cum Laude, 3.6 GPA

Tools

Google Workspace, Microsoft Office 365 - Dropbox, OneDrive, Datto Workplace - Slack, Microsoft Teams - Zoom - Adobe Pro DC, Adobe Illustrator, Figma - Confluence, Salesforce, Service Cloud Notion, Trello, Basecamp, Monday - QuickBooks - Adobe Sign, DocuSign, HelloSign - 1Password, LastPass - Paychex, Gusto - JotForm, WuFoo - SurveyMonkey - Square, Poynt - Wix, Squarespace.

Personal Fun Facts

Dog Mama - Singer - Motorcycles - Outdoor Adventurer - Disneyland Enthusiast - Gamer - DIY Crafts & Projects - Live Music · Hawaiian Sunsets - Antiques.

Jessica is a brilliant woman. Her curiosity, patience, excellent communication, and determination are simply unmatched. She thrives in high-paced environment and can crystallize recommendations, even amidst ambiguity. I truly hope to work with her again in the future.

Linor Vaknin

Field Marketing Manager

OMADA HEALTH