With over 15 years of combined professional experience in Administrative Support, Operations, IT, and HR, supporting multiple managers and Executives from Office Manager to President, primarily for growing businesses. Dedicated to delivering a high-quality candidate and employee experience and a strong advocate for a strong and inclusive people culture. Proven expertise designing, building, implementing, and iterating systems, processes, and workflows for organizational efficiency, building collaborative business relationships with stakeholders, and full-cycle project management.
JR Virtual Services, LLC · Remote · 03/2020 - PRESENT
Business Owner, Virtual Administrative Assistant
Provide administrative and business operations consulting as well as general administrative support, project management, IT management, and visual design services to seasoned and new small business owners.
Purposerosa · Remote · 07 – 08/2021
Project Manager & UX/UI Designer
Lead Project Manager for Purposerosa’s website redesign. Also provided UX/UI Design support to two additional UX/UI Designers throughout the entirety of the project.
BELAY Solutions · Remote · 03/2020 – 06/2021
Virtual Executive Assistant
Provided virtual executive-level administrative and business operations support to Rocky Anderson from ADC Wastewater Engineering. Dedicated to providing a “white-glove” customer service experience and managed several delegated projects.
Ridgeline Innovations, Inc. · Kalispell, MT · 09/2019 – 03/2020
Provided high-level administrative support, office management, project management, and business operations support to the Owner and the broader company. Delivered a high-quality customer service experience.
Macadam Floor and Design · Kirkland & Tukwila, WA · 04/2013 – 03/2019
05/2018 - 03/2019
Remote HR & Operations Coordinator & Executive Assistant
Responsible for the entirety of the HR department while simultaneously providing high-level administrative and business operations support, and responsible for IT management and project management for delegated projects. Provided executive-level assistance to the newly appointed President, General Manager, Office Manager, multiple department managers, and 60+ employees.
06/2015 - 05/2018
Operations Coordinator & Executive/Personal Assistant
Provided executive-level administrative support and personal assistance to the President. Provided high-level administrative support to the General Manager, Office Manager, multiple department managers while simultaneously executing a variety of tasks and projects relating to business operations and IT management. In addition, I was the main point of contact for 40+ employees.
04/2013 - 06/2015
Provided executive-level administrative support and personal assistance to the President. In addition, provided general administrative support to the General Manager and Office Manager, acting as the main point of contact for 20+ employees.
Time Equipment Company · Bellevue, WA · 01/2012 – 04/2013
Provided general administrative support to the President and Office Manager.
General Assembly · Remote · 06 - 09/2021
12-Week, 480 Hours, 3 individual projects, 1 conceptual client project, and 1 group client project.
Saint Martin's University · Lacey, WA · 08/2006 - 05/2010
Cum Laude, 3.6 GPA
Google Workspace, Microsoft Office 365 · Dropbox, OneDrive, Datto Workplace · Slack, Microsoft Teams · Zoom · Adobe Pro DC, Adobe Illustrator, Figma · Notion, Trello, Basecamp, Monday · QuickBooks · Adobe Sign, DocuSign, HelloSign · 1Password, LastPass · Paychex, Gusto · JotForm, WuFoo · SurveyMonkey · Square, Poynt · Wix, Squarespace.
Personal Fun Facts
“Jessica is a person that gets stuff done. She is highly organized, systems-oriented, persistent, and knowledgeable in all things tech. If she is unfamiliar with a subject she will tenaciously research it and get the answer. ”